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Daniel Winter

Entrou em 09 de ago. de 2024

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Última atividade em 08 de out. de 2024

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Daniel Winter comentou,

Comentário na comunidade Q&A - Users, groups, and organizations

+1 

 

I would need something similar as the Ticket Manager Plugin provides but only for Orgs AND Users

 

Use Case Organizations:

We are synching the Account ID from Salesforce to Zendesk. I want to make that field read-only while still allowing people to manage e.g. the domain field

 

Use Case Users:

We are connecting the Zendesk user on deman of an agent with another system. We store the extrernal user id in a custom field which can be changed. That should be only a read only field 

Exibir comentário · Publicado 08 de out. de 2024 · Daniel Winter

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Daniel Winter comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hey, also adding my huge interest to this. 

 

As others have said, I see also any comon textual based attachment in scope. For us, highest prio would be PDF and then DOC(X), XLS(X), PPT(X), CSV

Exibir comentário · Publicado 09 de ago. de 2024 · Daniel Winter

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