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Chris Jookar

Entrou em 31 de jul. de 2024

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Última atividade em 06 de nov. de 2024

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Chris Jookar comentou,

ComentárioWeb Widget documentation

I am working in my Sandbox to test our widget. I am testing and submitting tickets through the widget in the admin center but I am not seeing the tickets come through on the other side. I cant find them at all.

 

Not sure if I am doing something wrong on my end or if tickets just aren't able to be created this way in the sandbox. Just wanting to test it out first before we go live with it.

 

Any ideas anyone?

Exibir comentário · Publicado 27 de ago. de 2024 · Chris Jookar

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Chris Jookar comentou,

Comentário na comunidade Feedback - Voice (Talk)

For our office, we were trying to find a way to have tickets automatically close based on the duration of the call. For example, we are wanting phone calls where the customer will leave a voicemail (they don't talk at all or it is just background noise) to close automatically. We know that there is a feature to close tickets if there is no transcription, but some of our tickets, even though there is no one talking, a transcription is still generated.

Exibir comentário · Publicado 07 de ago. de 2024 · Chris Jookar

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Chris Jookar comentou,

Comentário na comunidade Feedback - Voice (Talk)

Were you able to find anything on this? We are looking to do something similar but can't get it figured out.

Exibir comentário · Publicado 31 de jul. de 2024 · Chris Jookar

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