Rick Marx

Another vote from our teams.

As many have pointed out, when having issues that take longer or are connected, it would be great to be able to quickly sort these tabs together.

On another note, is this the only way to upvote feature requests, through some sort of forum post?

Do you not have a portal where we can see existing feature requests and simply upvote them (our company currently uses AHA, for example, but has used others in the past)? This would also increase transparency and understanding from our side.

We have encountered several issues when using Zendesk, and we know some improvements were requested years ago without any progress (even minor issues). If we could see that we are a minority in wanting these features or improvements and that there are simply a lot more votes on other feature requests, we would understand this.

Out of curiosity, why do you keep updating articles on an app that receives no updates and is clearly broken?

We have had the same configuration for a long time, and it worked most of the time; lately, without any change on our end, it rarely works. 

So as the only alternatives are overpriced 3rd party apps or an inhouse developer, I'm left with some questions:

Why discontinue support? 

Why keep promoting it as if it is reliable?

Why not add this functionality inside ZD instead of an app?

Or could we perhaps gain more control as the end user, like having triggers and automations based on a custom agent status for example, to resolve this?

Hi Guido Botti,

You can actually already do this without an app.

In the Admin Centre, go to Objects and Rules > Tickets > Settings.

Here you can scroll down a bit until you see the Tags section, you can simply uncheck this box:

We have the same applied in our org.

Hey Rob Stack

Thanks a lot for the article, I used the Ordered Set on a report on Full Resolution Times but created some custom brackets before.

I might be doing something wrong though, the report works with the new brackets, when I create the new Order Set and select the old report I also get the correct brackets which I can then re-arrange:

However, when I then replace the column attribute with the new Ordered version, I receive the following error:

Edit: For some reason trying this the day after, it suddenly worked.
We have been experiencing these kind of things a lot with the beta dashboard, where things aren't working in the moment, but then suddenly do at a later time.
Is this a known issue currently when working with the beta dashboard?

I'm trying to contact Zendesk support, however, after the initial follow-up from one of your agents, who didn't resolve the issue, but simply believed so and instantly closed the ticket, I am unable to contact anyone anymore.

My tickets simply instantly get set to resolved without any contact.

+1

I am currently reworking dashboards for a company, and their reports are somewhat messy with long names for the datasets.

They chose the same starting title, so I am unable to differentiate the datasets due to not being able to resize the columns.

This, in combination with not being able to open anything in a new tab, makes this a horrible experience to put it kindly.

Please resolve these issues.

Can confirm the answer from Tommy works, thanks!

Another +1

It is pretty standard to at least have the option these days, and with multiple reports needing comparison at times, this would save a lot of time.