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Manuel Moreira
Entrou em 11 de abr. de 2023
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Última atividade em 08 de mai. de 2023
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Atividade mais recente por Manuel Moreira
Manuel Moreira comentou,
Dainne Kiara Lucena-Laxamana Are you saying that we should create a new category and copy paste the most viewed articles there?
Exibir comentário · Publicado 27 de abr. de 2023 · Manuel Moreira
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Manuel Moreira comentou,
Anastasiia Kalugina check if you are sending the token with quotation marks.it should not be sent with quotes
Exibir comentário · Publicado 27 de abr. de 2023 · Manuel Moreira
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Manuel Moreira comentou,
Shaun Luong The only problem with that solution is that the user does not recognize that there is a new conversation going. My chatbot restarts but doesn't send the greeting message, so the user thinks it is still talking to the agent and then the chatbot replies. I think there is really no point in having authenticated users if it's gonna make their experience worse. I think I'm just gonna ask for the name and e-mail every time a user starts a new chat. Regarding if the team can check the history of a client (Kassandra Major) , you can also change the "Recently solved tickets" to show the closed tickets to. Just go to Admin Center > Workspaces > Views > Recently solved tickets.
Exibir comentário · Editado 26 de abr. de 2023 · Manuel Moreira
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Manuel Moreira comentou,
I don't understand how Zendesk has this functionality on their chatbot, but it is not available for the clients. It makes no sense. This makes me so confused, cause the code already exists, it just needs to be migrated to the Messaging sytem, so there's no reason why this should be taking so long..
Exibir comentário · Publicado 21 de abr. de 2023 · Manuel Moreira
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Manuel Moreira comentou,
What about backing up/cloning specific flows inside the bot?
Exibir comentário · Publicado 20 de abr. de 2023 · Manuel Moreira
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Manuel Moreira comentou,
Dane Wheeler it looks just like mine, so I have no idea what it could be
Exibir comentário · Editado 19 de abr. de 2023 · Manuel Moreira
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Manuel Moreira comentou,
Dane Wheeler I have and yes it is valid
Exibir comentário · Publicado 18 de abr. de 2023 · Manuel Moreira
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Manuel Moreira comentou,
Also having this problem but for the messaging web widget
Exibir comentário · Publicado 18 de abr. de 2023 · Manuel Moreira
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Manuel Moreira comentou,
Also having a similar issue but mine says "JWT is malformed". Checked the timestamp in mine because of the reply above, but it's correct, like the rest of the JWT seems to be.
Exibir comentário · Publicado 18 de abr. de 2023 · Manuel Moreira
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Manuel Moreira comentou,
It would be great to know what users say to the Messaging widget, especially what returns a fallback response, so we know what to add on to the chatbot.
Exibir comentário · Publicado 11 de abr. de 2023 · Manuel Moreira
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