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Maisa Starck

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    Maisa Starck comentou,

    Hi, That is a very good point, to be able to customize priorities to receive chats is essential as well as number of chats per agent per department in order to maximize efficiency. We hope Zopin te...

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    Maisa Starck comentou,

    Hi, There is a big difference between minimize the chat and close it, if it is only minimized, chat is still active and it will interfere on the queue waiting time. I understand the zopim team poin...

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    Maisa Starck criou uma publicação,

    Limit of chat per agent per department

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    With experience we have learnt that when having multi lingual agents it’s always better to have a number of chats per agents per department since we need to prioritize that agent to a particular de...

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    Maisa Starck criou uma publicação,

    End/Close Chat Button

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    This feature is imperative to have since the users tend to use the X in order to close but in the Zopim window you need to go to Options and ‘End Chat’. It is easier for a user to just click on th...