Pesquisas recentes


Sem pesquisas recentes

Scott Smith's Avatar

Scott Smith

Entrou em 25 de jan. de 2024

·

Última atividade em 25 de jan. de 2024

Seguindo

0

Seguidores

0

Atividade total

4

Votos

0

Assinaturas

2

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Scott Smith

Scott Smith comentou,

ComentárioReporting and analytics admin questions

I agree that this would be a very helpful feature.  I want to report on how many tickets are resolved by sending an attachment to the requestor (one of customer support documents) and also WHICH particular documents are sent; ie, what are the most commonly requested documents, etc.

Exibir comentário · Publicado 25 de jan. de 2024 · Scott Smith

0

Seguidores

0

Votos

0

Comentários


Scott Smith comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Yes!  I have this question, too!

Our support staff often sends customer support documentation as a resolution to a ticket, but I want to be able to see how many tickets have this, and also which particular documents are being sent.  Knowing this will help guide our plans to make these documents directly available to our customers when they login to our Zen Desk portal.

Exibir comentário · Publicado 25 de jan. de 2024 · Scott Smith

0

Seguidores

0

Votos

0

Comentários