Edward Schriger

1. Comunidade
2. Zendesk Suite Q&A
3. Ticket URL Placeholder is not a hyperlink

This is good advice. It would be nice if there was an easy-to-find article that provides a syntax reference for the notification email body editor. My assumption is there are many markup items that...

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• Edward Schriger
• Criado 14 de setembro de 2023 18:06
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. The structure of user segments enforces too much restriction on knowledge base content, forcing our customers to create an overwhelming and unscalable number of segments

I am upvoting as well.   But since this item is from 2019 will it ever be addressed? The User Segment configuration does not appear to be working as expected or its purpose is entirely unclear. Our...

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• Edward Schriger
• Criado 21 de agosto de 2023 15:21
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Is it possible to hide ticket forms in guide for signed in users based on a user's segement or tag?

The article above doesn't answer the question. I have the same general use case. Forms 1-4 External Users of Segment A External Users of Segment B Segment A users can see/use Forms 1,2 Segment B u...

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• Edward Schriger
• Criado 27 de junho de 2023 18:10
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Future Dated Task as a Requirement

I would vote for this.  There are certain situations where we want to collect a date that may: Be past, today or future May only be in the past (something already happened) May only be today or in...

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• Edward Schriger
• Criado 20 de junho de 2023 19:20
• 0 voto

1. Account
2. ...
3. How to manage user access
4. Why am I receiving emails stating that "Zendesk sign-in detected from a new device"?

These options don't exist on my profile page.  

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• Edward Schriger
• Criado 9 de junho de 2023 15:55
• 0 voto