Tom Bassingthwaighte

Hi there - how can I create a dynamic report to show a daily breakdown of solved tickets by assignee?

I can see we have an option to break this down into Weeks, Days of Week and Months. I can also see we can run a report to show all dates, which does technically allow a daily breakdown, although it shows every single date since the account has been opened.

I'm looking for Ticket Solved - Yesterday. This would allow a dynamic report that updates daily showing exclusively the information I'm looking for, without requiring daily edits.

Is this possible?

+1. The Brand Signature feature is fantastic but lacks some very important features. The ability to customise these with HTML would be extremely empowering.

Hi All,

I'm trying to set different Signatures depending on the channel the Requester contacts us through. This is facilitated under Account > Brand Management > Brand. 

My question - can HTML formatting be used with this method? In my testing it cannot - an example is below.

Ideally, I'd love to include our brand image in our brand signatures. Hopefully this is possible :).