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ZdS

Entrou em 22 de jun. de 2023

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Última atividade em 05 de fev. de 2025

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ZdS comentou,

ComentárioExplore recipes

is there any formula that can be use on update history data set?

Exibir comentário · Publicado 05 de fev. de 2025 · ZdS

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ZdS comentou,

ComentárioTicket automation and collaboration

I made 2 side conversations (email) on 2 different tickets.

However, both side conversations have the same subject.

This causes 2 tickets with 2 side conversations to join the same email to the recipient.

 

Is there a way to keep the emails separate? because the tickets are different

Exibir comentário · Editado 28 de ago. de 2024 · ZdS

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ZdS comentou,

Comentário na comunidade Developer - Zendesk SDKs

hi Greg Katechis 
Is setup for Zendesk push notifications on iOS only possible using a .p12 certificate?
Because we have a concern, if you use a .p12 certificate, it has an expiration date so you need to continue maintenance to regenerate the certificate and re-upload it.

 

As far as we know, there is an alternative method using the APNS Authentication Key so that there is no need for periodic maintenance to setup push notifications which we have also implemented in (eg: Firebase and MoEngage), is it possible in Zendesk to use the APNS Authentication Key?

Exibir comentário · Publicado 02 de jul. de 2024 · ZdS

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ZdS comentou,

ComentárioSuite basics

Is channel integration support omnichannel routing?

Exibir comentário · Publicado 06 de mai. de 2024 · ZdS

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ZdS comentou,

Comentário na comunidade Q&A - Reporting and analytics

Hi ZZ Graeme Carmichael

how about created a new attribute?

can we?

Exibir comentário · Editado 26 de fev. de 2024 · ZdS

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ZdS comentou,

ComentárioUsing AI agents for email and web form

Why can't I find a suggestion article on testing?
even though I should have used words that were relevant to the article that was published.

 

No articles found

Keep altering your subject, description, and adjusting labels until you're confident with the suggested articles. Results are displayed for anonymous users.

Exibir comentário · Publicado 01 de jan. de 2024 · ZdS

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ZdS comentou,


ZdS comentou,

ComentárioExplore recipes

We have 7 levels nestedloop dropdown field. And got this error:

Calculations are too complex. Simplify calculated metrics and attributes or remove some of them. Learn about Explore limits (Error code: 5f863b30)

We got this error on level 5 nested loop and the further:

1. Level 5

2. Level 6 (Prep)

3. Level 6

4. Level 7 (Prep)

5. Level 7

 

Is there another formula to handle this error?

Exibir comentário · Publicado 06 de dez. de 2023 · ZdS

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ZdS comentou,

ComentárioExplore basics
Nested calculations 3 levels

 

can this limitation report be updated to 7 maximum? because we have 7 levels of nested loops in our subdomains.

 

----

 

when this updated?

https://support.zendesk.com/hc/en-us/articles/5133326635162-Explore-product-limits#:~:text=SQL%20query%20length%20(Calculation%20complexity)

 

thank you

Exibir comentário · Editado 11 de dez. de 2023 · ZdS

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ZdS criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Make a trigger action can clear a Text Field.

 

This is will very use full when ticket created is from closed ticket channel.

 

So when ticket is created via closed ticket, I can make a trigger action to set NULL the field (which is because the field has already been filled in on the parent ticket)

Publicado 06 de out. de 2023 · ZdS

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