Matt Hibberd

Hi Zac

just following upon this one, the agent home screen allows to view updates that have arrived but you cannot dismiss them or mark them as viewed once they have been looked at so they come of your list. 

This hampers efficiency because agents that are running 50+ tickets at any given time have lists and lists of ticket updates showing on their home page and they need to be able to clear this list down as they action them so they dont waste time going into tickets they have already actioned

We have just gone live on a global implementation of Zendesk, we are less than 4 weeks in and this has been raised as a topic from my team as something that will really help improve efficiency as you would know what tickets require updates especially if you recieve high volume traffic each day, 

im surprised this was raised 5 years ago and it appears after 2 years Zendesk team have given up responding to this, very for and update that could have an incredible impact to the usability of the system

i would love to see a dismiss function to the notification on the dashboard updates section,