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Vaibhav Bhardwaj

Entrou em 13 de jun. de 2023

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Última atividade em 05 de fev. de 2025

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Vaibhav Bhardwaj comentou,

ComentárioBuilding reports

Hi Paolo,
Thanks for the clarification. 

So naturally, it wouldn't capture those who answered no, I believe?
And if the customer does not hit anything at all, regardless of their intended response, does the timer just continue? Is there not a threshold that takes them out of the equation? For example, if they just close the screen.

Exibir comentário · Publicado 16 de fev. de 2024 · Vaibhav Bhardwaj

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Vaibhav Bhardwaj comentou,

ComentárioBuilding reports

Resolution minutes - The duration in minutes between a suggestion being generated in Answer Bot, and this suggestion solving the ticket.

Could you help me understand how exactly the time is calculated?? 
1. When the customer hits 'Does this article answer your question?' - Yes
OR 
2. When they remain on the bot and continuously browse the article even though they don't click ' Does this article answer your question?'  Will it still calculate that time?

Exibir comentário · Publicado 14 de fev. de 2024 · Vaibhav Bhardwaj

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