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Mary Ann Sin
Entrou em 19 de out. de 2023
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Última atividade em 10 de abr. de 2024
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Atividade mais recente por Mary Ann Sin
Mary Ann Sin comentou,
Is it possible to have a trigger or some type of tagging added once the transcript is available to capture and report keywords?
Exibir comentário · Publicado 01 de mar. de 2024 · Mary Ann Sin
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Mary Ann Sin comentou,
If I select No to answer 'was this helpful' the below prompt appears. Where can I edit this since there is nothing to choose from currently?
I'm sorry, I didn't quite catch that. Could you please rephrase your question or select one of these options?
Exibir comentário · Publicado 18 de jan. de 2024 · Mary Ann Sin
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Mary Ann Sin comentou,
I came here to ask the same question as Michael Yuen. This will help, especially when our leads are reviewing the interaction for quality assurance, to know if it was the tool or if the agent wrote the communication.
Exibir comentário · Publicado 18 de jan. de 2024 · Mary Ann Sin
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Mary Ann Sin comentou,
What is a good way to measure how well this feature is performing? We are seeing a bit of drop off in chat tickets, but hesitant to consider this a win due to deflection. Any suggestion from the community would be fabulous. TIA!
Exibir comentário · Publicado 17 de jan. de 2024 · Mary Ann Sin
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Mary Ann Sin comentou,
We've signed up for Gen AI for talk, which summarizes calls. Less than a week in, however, I did see a summary that provided the below image. This could potentially help.
Exibir comentário · Publicado 16 de jan. de 2024 · Mary Ann Sin
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Mary Ann Sin comentou,
Q1 2024 is here and looking forward to focus mode for omni! Would appreciate being part of any beta testing, if it's available.
Exibir comentário · Publicado 12 de jan. de 2024 · Mary Ann Sin
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Mary Ann Sin comentou,
This was a very useful feature Five9 had. Would encourage the team to get this basic functionality on the roadmap.
Exibir comentário · Publicado 30 de out. de 2023 · Mary Ann Sin
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