Atanas Tomov
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Atanas Tomov criou uma publicação,
Product Feedback: Notification Bell (messaging notifications)
Hello Team, When a messaging conversation is assigned from one agent to another, that agent receives a messaging notification in the top right corner under the bell icon. The feedback provided by ...
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Atanas Tomov criou uma publicação,
Product Feedback: Agent wrap-up time
Hello Team, Currently we can set up wrap-up time only on Phone Number basis. For example 1 phone number with 10 min wrap-up and a dedicated team handling it and 2 min wrap-up time for regular phone...
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Atanas Tomov comentou,
Hello, So within a single dashboard tab, you may only add 35 components which includes reports, time, data filters, bookmarks etc?
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Atanas Tomov criou uma publicação,
Product feedback: Zendesk messaging limitation with multibrand use-case
Hello Team, Currently there is a limitation in Zendesk where end-users can have only one external ID in their profile which in our use-case proves to be problematic due to the fact that we are cur...
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Atanas Tomov comentou,
+1 definitely. It is great to have more control over how vote is displayed without having the need of third party solutions.
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Atanas Tomov criou uma publicação,
Product Feedback: Messaging transcript
Hello Team, Unfortunately, in messaging there is no option to request a transcript of the conversation on end-user end in web widget. This was a highly convenient feature in Chat product as it sa...
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Atanas Tomov criou uma publicação,
Product Feedback: Personal e-mail addresses on instance level
Hello Team, Our company is currently in need of setting up personal e-mail addresses instead of the usual distribution groups on instance level where tickets will be received. However, the issue w...
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Atanas Tomov criou uma publicação,
Product Feedback: Talk Overview reporting
RespondidaHello Team, We have received feedback from one of our departments wanting to receive a scheduled report of the graph in the Overview section in Talk. They inquired about the possibility to create ...
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Atanas Tomov comentou,
+1 on Anastasia's comment. Looking forward to GA as soon as possible.
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Atanas Tomov comentou,
+1. Also after a certain period of time after working with a specific dashboard, it starts to load extremely slow.In addition to that, I have noticed that sometimes Explore does NOT publish changes...