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Estefania Millan
Entrou em 20 de mar. de 2024
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Última atividade em 26 de nov. de 2024
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Atividade mais recente por Estefania Millan
Estefania Millan comentou,
Ticket can be closed, as it's not a support request but rather sharing with the community what worked for me.
Exibir comentário · Publicado 26 de set. de 2024 · Estefania Millan
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Estefania Millan comentou,
I struggled with this for a long time, and the API call always required me to get help from engineering. I found this on the Marketplace and was able to get the information I needed: https://www.zendesk.com/marketplace/apps/support/707573/macro-search
It doesn't allow filters, but I processed it in Google Sheets using VLOOKUP vs. the copied list of filtered macros.
Exibir comentário · Publicado 25 de set. de 2024 · Estefania Millan
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Estefania Millan comentou,
People have been asking for a built-in feature to download macros since 2017 and Zendesk hasn't done anything about it. Sad!
Exibir comentário · Publicado 29 de ago. de 2024 · Estefania Millan
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Estefania Millan comentou,
Hi Max McCal ! That worked. Is there any way to send an automatic reply to people who send to wildcard emails so they know they mistyped and we won't be responding?
Exibir comentário · Publicado 13 de jul. de 2024 · Estefania Millan
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Estefania Millan comentou,
Hi Zendesk team!
I'm finding that people can write to any random email followed by @mysubdomain.zendesk.com and we'll still get a ticket created, even if said random email is not listed as a support address. Is there any way from stopping this behavior?
Exibir comentário · Publicado 12 de jul. de 2024 · Estefania Millan
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Estefania Millan comentou,
Does anyone know where can I see all of the tags a single ticket has?
Exibir comentário · Publicado 03 de jul. de 2024 · Estefania Millan
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Estefania Millan criou uma publicação,
Is there any metric we can use on Explore to count tickets that have been updated by agents, but NOT closed?
We have a team who is responsible for categorizing tickets and sending to the right teams and need to check how many tickets they've updated within a week.
Main issue would be how to count how many tickets and individual has updated, since they're only filling in fields and they don't show as assignees.
Publicado 20 de mar. de 2024 · Estefania Millan
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