Abdul Hameed P

Hello Tipene Hughes

I have one more query regarding this "ticket.conversation.changed" property..

We are using "TICKET.CONVERSTION.CHANGED" property in our app, to capture the conversation changes and to pick the latest user message...

If the Agent is working on more than 1 ticket, and the Agent is currently active on Ticket2.. So, If any new message came in Ticket1, at that time "TICKET.CONVERSTION.CHANGED" property is not triggering..
And When we make any scroll movements in the chat area of Ticket1, it triggers and finding the latest message..

Why the "TICKET.CONVERSTION.CHANGED" property is not triggering in Ticket1, when the Agent is currently active on Ticket2?
Is there any other property, to capture these changes in Ticket1, when the Agent is not active on that?

Thanks..

Hello Tipene Hughes
Good day..

Is there any update for the above issue ("ticket.conversation.changed" property is triggering multiple times).
We have successfully launched our app in the Marketplace. Still that problem exists in our app, it reduces our app functionality.

The problem is, we are using 2 different features in our app. And in each feature, we have used "client.on("ticket.conversation.changed", func)" property to find the latest changes in conversation..
So, when we switch between these features continuously, it is keep on adding this property events. Which makes multiple triggers when any conversation change is happens.. 

Is there any way to OFF this "ticket.conversation.changed" property, so that, it will not keep on adding the events.
Or is there any other ways to solve this?

Thanks

Hello Tipene Hughes
Good day..

I'm currently created a Trial account to upload our app build as a private one.. But, in that account, there is no option tab "Account Assumption"

Hello..

We are facing some minor issue in our app functionality..
We are using "TICKET.CONVERSTION.CHANGED" property in our app, to capture the conversation changes and to pick the latest user message...

If the Agent is working on more than 1 ticket, and the Agent is currently active on Ticket2.. So, If any new message came in Ticket1, at that time "TICKET.CONVERSTION.CHANGED" property is not triggering..
And When we make any scroll movements in the chat area of Ticket1, it triggers and finding the latest message..

Why the "TICKET.CONVERSTION.CHANGED" property is not triggering in Ticket1, when the Agent is currently active on Ticket2?
Is there any other property, to capture these changes in Ticket1, when the Agent is not active on that?

Thanks..

Hello..

We are facing some minor issue in our app functionality..
We are using "TICKET.CONVERSTION.CHANGED" property in our app, to capture the conversation changes and to pick the latest user message...

If the Agent is working on more than 1 ticket, and the Agent is currently active on Ticket2.. So, If any new message came in Ticket1, at that time "TICKET.CONVERSTION.CHANGED" property is not triggering..
And When we make any scroll movements in the chat area of Ticket1, it triggers and finding the latest message..

Why the "TICKET.CONVERSTION.CHANGED" property is not triggering in Ticket1, when the Agent is currently active on Ticket2?
Is there any other property, to capture these changes in Ticket1, when the Agent is not active on that?

Thanks..

Hii Tipene Hughes

No, It is not from Zendesk bots..
We are using "ticket.conversation.changed" to capture the changes in the ticket chat conversation, and from that we are finding the latest message.

So, We just upload the app build as a private one in the Trial account. And when testing, it is returning the conversation data's as "null", even though the chat conversations are there..

So, Its because of Trial account? But, previously I developed the app with Trial account only, at that time it works fine..

Is there any changes happened?

Thanks..

Hello..

We are just going to launch our app in the Marketplace..
Before launching, we are testing the app functionalities by uploading the app build as a private app in a trial account..

During testing, we came across some difficulties..
We are using "client.on('ticket.conversation.changed')" property to get the latest conversations.. But unfortunately I'm getting empty conversations as like below.. All the conversation informations I'm getting as "null"..

Can you please give any suggestion for this?

Thanks..

Hello..

We are just going to launch our app in the Marketplace..
Before launching, we are testing the app functionalities by uploading the app build as a private app in a trial account..

During testing, we came across some difficulties..
We are using "client.on('ticket.conversation.changed')" property to get the latest conversations.. But unfortunately I'm getting empty conversations as like below.. All the conversation informations I'm getting as "null"..


Can you please give any suggestion for this?

Thanks..

Hi @...

Thanks for your response.. :)

I'm using "client.metadata" to retrieve the "secure" parameters (like API key and API token) in our app..  But, I'm unable to capture that parameter values...

So, can you please suggest, is there any "API call" to access "secure" parameters inside our app from ZENDESK ADMIN CENTER..

Looking forward for solutions..

Thank you..

Hello Tipene Hughes

Hope you are doing well.. :)

Any updates on on my above query regarding the 'ticket.conversation.changed' event listener behavior.

Just a follow-up.. :)

Thanks..