Richard Tudge
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Richard Tudge comentou,
An absolute must have for me.
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Richard Tudge criou uma publicação,
Organization Tags and Custom field tags
Morning We have a custom drop-down field set up with 3 options that have the tags system_a, system_b and system_c associated with them. Our organisations all have one of these tags set up on them e...
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Richard Tudge criou uma publicação,
Hide Groups that only contain Lite users
RespondidaWe have groups set up that only contain Lite users who cant be assigned tickets. These groups still appear in the assignee field when working on a ticket which is unnecessary. Is it possible to hid...
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Richard Tudge comentou,
We are receiving feedback from customers who also want to be able to see Requestor in the organizational level requests list.
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Richard Tudge comentou,
Any update on this feature requirement?
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Richard Tudge comentou,
I am baffled by how anyone could implement a feature like this with no consideration for how the updates are cleared or dismissed.
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Richard Tudge comentou,
I have exactly the same issue and I am just waiting for a response from support.
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Richard Tudge comentou,
The link above no longer appears to work?
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Richard Tudge comentou,
Hi, I am trying to include the last public comment in a macro but the last comment is never formatted correctly, its just appears as a block of text. Do I need to apply some kind of formatting to t...
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Richard Tudge criou uma publicação,
Auto populating a custom multi line ticket field
We have a custom ticket field called 'Resolution Notes' which is a multi line field and we are looking to populate that somehow with predefined text from an automation. The scenario is that we are ...