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Michi Moskovitz

Entrou em 31 de dez. de 2023

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Última atividade em 23 de mai. de 2024

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Michi Moskovitz comentou,

ComentárioSlack integration

Hi, 

 

Checking in on the custom form support… this is critical for us, as we don't want jsut the description, but further important fields for us in the support team… 

Any news on that?

Has anyone set up a new custom slack integration and can post a quick tutorial?

 

Exibir comentário · Publicado 20 de mai. de 2024 · Michi Moskovitz

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Michi Moskovitz comentou,

Comentário na comunidade Q&A - Help center and community

Is there an option to change the style, look and feel of the new request form?

Exibir comentário · Publicado 25 de mar. de 2024 · Michi Moskovitz

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Michi Moskovitz comentou,

ComentárioTicket management

Hi

re: "Tickets are also flagged if an unknown user, who was not added to the ticket by the requester or an agent as a CC, updates an existing ticket. The unknown user’s comment is flagged and added to the comment stream as a private note"

why would we create a private note? This came from an end user. It's very confusing this way.

Exibir comentário · Publicado 13 de mar. de 2024 · Michi Moskovitz

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Michi Moskovitz comentou,

ComentárioTicket customization

Trying to add a custom drop down field that will be available to customers, and I keep getting "field not added" with no explanation.... how can I fix this?

Exibir comentário · Publicado 06 de fev. de 2024 · Michi Moskovitz

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Michi Moskovitz comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

This is very important for us too - I've been looking at the need for a small group of external users act as submitters for other users' behalf (from other organizations), and CCing sounds like the only option.

That said, unfortunately, the cc is personal and not organizational.

Therefore we need some way for all other super users in the "super" org to be able to see the other users' tickets

Exibir comentário · Publicado 04 de fev. de 2024 · Michi Moskovitz

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Michi Moskovitz comentou,

ComentárioEnd users and organizations

What if I have an external customer, who can submit a ticket on behalf on other requesters. Then, I also want that submitter to view those other tickerts (alongside the requesters). Which role should that submitter be?

Exibir comentário · Publicado 04 de fev. de 2024 · Michi Moskovitz

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Michi Moskovitz comentou,

ComentárioTicket customization

It seems that I can't change a relationship lookup custom field permissions from "Agent can edit" to "Customers can edit" - is that by design or am I doing something wrong? 

Exibir comentário · Publicado 01 de fev. de 2024 · Michi Moskovitz

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Michi Moskovitz comentou,

ComentárioBuilding reports

We have a requirement to send a weekly report to our partners. When will a subscription service be added to the feature?

Thanks! 

Exibir comentário · Publicado 31 de dez. de 2023 · Michi Moskovitz

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