Viachaslau Skorbezh
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Viachaslau Skorbezh comentou,
Thanks for sharing! I'll wait until it's fixed
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Viachaslau Skorbezh comentou,
We also often have to update similar steps in different responses. It'd be great to have an analog of Guide's content block but in builder.
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Viachaslau Skorbezh comentou,
In the future, we'll be enhancing these capabilities to enable powerful use cases such as conversation conditionality based on metadata in Zendesk Bots, as well as adding additional Metadata APIs ...
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Viachaslau Skorbezh comentou,
Hi Agnieszka Czajka When will Drill-In be available not only for agent statuses? When will Decompose be available? The main reason why we use dashboard builder (Beta) only for online statistics is ...
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Viachaslau Skorbezh comentou,
Hi Barry Neary It's inconvenient and slows down agents work so much that we disabled Omnichannel Routing completely. We're all human and we can't all work with the same performance. We tried to fi...
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Viachaslau Skorbezh comentou,
Barry Neary I know that agents can always pick messages off a view and assign it to themselves, but they say it’s very inconvenient. So we have a modern feature “omnichannel routing” where we have ...
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Viachaslau Skorbezh comentou,
Barry Neary Is Hybrid assignment coming to Omnichannel routing soon? https://support.zendesk.com/hc/en-us/community/posts/6283738311450-Hybrid-assignment-in-Omnichannel-Routing
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Viachaslau Skorbezh criou uma publicação,
Hybrid assignment in Omnichannel Routing
Curently Omnichannel Routing does not support Hybrid assignment. We're really looking forward to this feature being released. We’ve tried two options (with Omnichannel Routing and without it) and s...
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Viachaslau Skorbezh comentou,
A comment to support the idea
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Viachaslau Skorbezh comentou,
Antonio Auctane +1 to your questions about multi language support