Fernando Duarte
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Fernando Duarte comentou,
Here is how to create the first one WHAT Tickets HOW Ticket Via FILTER Date (Ticket Created) is the last 30 days
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Fernando Duarte comentou,
Simply add a filter to that report where
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Fernando Duarte comentou,
You are correct. I am using the old Web portal. There is a new thread to request the Subscribe to Organization in Help Center https://support.zendesk.com/hc/communities/public/posts/203447356...
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Fernando Duarte comentou,
In my case, instead of relying on a trigger to auto CC a customer to all of their company's tickets, I assume their identity and subscribe them to their company tickets. This achieves the same r...
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Fernando Duarte comentou,
Hi Wayne, On step 9 of the Getting Started guide for the Zendesk and JIRA connector, you enter a Zendesk username and API token, and then click Update. In my case this username is a light agent,...
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Fernando Duarte comentou,
You can already move all of the users by deleting the Domain from one and adding it to the other. Unfortunately this does not move the closed tickets.
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Fernando Duarte comentou,
Is this even on the roadmap?
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Fernando Duarte comentou,
Great article Tom! Thanks for sharing
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Fernando Duarte comentou,
I implemented it immediately!!
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Fernando Duarte comentou,
We send notifications of all ratings received to the agent and its manager, but send the Good ratings with comments to the whole team as a way of bragging rights.