Pesquisas recentes


Sem pesquisas recentes

Tracy Scuderi's Avatar

Tracy Scuderi

Entrou em 24 de jan. de 2024

·

Última atividade em 05 de jul. de 2024

Seguindo

0

Seguidores

0

Atividade total

9

Votos

0

Assinaturas

5

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Tracy Scuderi

Tracy Scuderi comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

+1 on this.

 

In the meantime Wojciech Smajda , is there any way to pull the requestor entries in the ticket contents into an explore report so that we can export it and manually create a word cloud outside Explore?

Exibir comentário · Publicado 05 de jul. de 2024 · Tracy Scuderi

0

Seguidores

0

Votos

0

Comentários


Tracy Scuderi comentou,

ComentárioManaging Talk

@... - Can I confirm that this feature is only available when call recording is enabled?

Exibir comentário · Publicado 01 de mar. de 2024 · Tracy Scuderi

0

Seguidores

0

Votos

0

Comentários


Tracy Scuderi comentou,

Comentário na comunidade Q&A - Talk and text

Hi Brandon,

It has taken a while, but i have discovered what has occurred and why.

It would appear that when assessing WUT and Talk Time at the Call level, it is a summation of each of those attributes for each leg of the call. Therefore, the calls that display a WUT higher than the max time set for that phone number all have been transferred at least once, and each Leg Wrap-up Time Duration (and Talk Time)  is summed up in the Call Wrap-Up Time Duration.

To replicate this, I used the following metrics and attributes:

Metrics

Attributes (Row)

Exibir comentário · Editado 07 de fev. de 2024 · Tracy Scuderi

0

Seguidores

0

Votos

0

Comentários


Tracy Scuderi comentou,

Comentário na comunidade Q&A - Talk and text

Hi there,

If there is a maximum time limit set on a phone line, is there a way for an agent to extend wrap-up time  on calls where the maximum time set is not enough?

In addition, looking Zendesk Explore, I can see that there are instances of wrap-up time longer than the maximum set. How would this have happend?

Exibir comentário · Publicado 24 de jan. de 2024 · Tracy Scuderi

0

Seguidores

0

Votos

0

Comentários