Be Clean Nj

Yes, it's intended. API updates to dropdown menu fields require using specific pre-defined values. Ensure you're using the exact values as defined in the dropdown. It's possible to update these fields through the API by matching these exact values.

Yes, this behavior is intended. When using the API to update Zendesk ticket fields, you cannot directly update fields that are dropdown menus with pre-defined values. These fields typically have limited options, and Zendesk doesn't allow API updates for such fields.

However, if the ticket field is a free-text field, you can use the API to update its value, as there are no predefined options restricting the input.

In summary, it is not possible to update ticket fields using the API if they are dropdown menus with pre-defined values. Only free-text fields can be updated via the API.