Brent
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Brent comentou,
@Kim - apologies for the delay in getting back to you! In Insights, there will be two different attribute values. One will be "Defective::After install" and the other will be "Defective::At install".
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Brent comentou,
@Zachary that metric is not included in Insights by default because it uses fields that only exist once the time tracking app is installed. You'll have to build it by following the steps in the "Me...
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Brent comentou,
@Zachary it looks like you're using the "Total time spent (sec)" attribute value instead of the "Total time spent" metric in step one. Attribute values appear in orange text, and metrics appear in ...
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Brent comentou,
Hi Tom, You are correct - Ticket Age (days) [AVG] and Ticket age (days) [MAX] will measure the age of a ticket from the day it was created to today, regardless of its status. Making custom metric...
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Brent comentou,
@Simon I've looked into this issue a little bit and I've determined it is an issue specific to your Insight project, so I'm going to make a separate ticket and work with you in there.
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Brent comentou,
Hi Taj, You are correct on that one - our documentation shows all of the things you can do with the Incremental Exports: https://developer.zendesk.com/rest_api/docs/core/incremental_export As you c...
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Brent comentou,
Awesome tip Adrian! I've got one suggestion, if I may. The way your "Ticket Tag isn't closed_by_merge" filters are set up may not quite work like you intend. Take a look at this article for more in...
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Brent comentou,
@Nigam - if I'm understanding you correctly, you're asking if Google Analytics can analyze how many times someone clicked on each individual article, which is possible. You shouldn't need any extra...
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Brent comentou,
@Chris - instead of using the "Month/Year (Ticket Solved)" attribute in the report's filter, you could use "Month/Year (Event)". That would filter the report to only include events that happened in...
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Brent comentou,
@Sam - yes! All you need to do is divide your metric by 60 another time to go from minutes to hours. For example, the MAQL will look like this: SELECT SUM(IFNULL([Numeric Field] New value,0) - IFN...