Brent
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Atividade recente por Brent-
@Kim - apologies for the delay in getting back to you! In Insights, there will be two different attribute values. One will be "Defective::After install" and the other will be "Defective::At install".
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@Zachary that metric is not included in Insights by default because it uses fields that only exist once the time tracking app is installed. You'll have to build it by following the steps in the "Me...
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@Zachary it looks like you're using the "Total time spent (sec)" attribute value instead of the "Total time spent" metric in step one. Attribute values appear in orange text, and metrics appear in ...
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@Simon I've looked into this issue a little bit and I've determined it is an issue specific to your Insight project, so I'm going to make a separate ticket and work with you in there.
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Hi Rakesh, I'll jump in here if you don't mind (Michael can reply too of course)! I might need more information about what "linked to PM" is, but you can certainly add more attributes to your repor...
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Hi Taj, You are correct on that one - our documentation shows all of the things you can do with the Incremental Exports: https://developer.zendesk.com/rest_api/docs/core/incremental_export As you c...
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Awesome tip Adrian! I've got one suggestion, if I may. The way your "Ticket Tag isn't closed_by_merge" filters are set up may not quite work like you intend. Take a look at this article for more in...
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@Nigam - if I'm understanding you correctly, you're asking if Google Analytics can analyze how many times someone clicked on each individual article, which is possible. You shouldn't need any extra...
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Hey Laura, It depends on which reporting tool you're using. With Insights (available on the Plus and Enterprise plan), there are a few ways you can do it. For example, you can create a filter to sh...
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@Chris - instead of using the "Month/Year (Ticket Solved)" attribute in the report's filter, you could use "Month/Year (Event)". That would filter the report to only include events that happened in...