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Nitzan Halperin

Entrou em 30 de set. de 2024

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Última atividade em 15 de out. de 2024

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Nitzan Halperin comentou,

ComentárioManaging your email

Hi Zendsek Support,

We recently activated our help center, which caused all of our existing end-users to become unverified. This includes not only new users, but users who have been sending us tickets for years. 

Our help center limits ticket submission to logged in users, but the login is based on JWT sso. We do not require users to set up a password (since their login is done through our website). We do not want them to create a separate login credentials. 

How can we bulk verify all of them? Or to disable this option for good? This is causing a lot of confusion for them, and frankly, also for us (its was unclear that verification would be a “side effect” of the help center activation)

Exibir comentário · Publicado 15 de out. de 2024 · Nitzan Halperin

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Nitzan Halperin comentou,

ComentárioWorking with articles in the knowledge base

Hi! 
What is the recommended best practice to manage links in the Knowledge Base? We recently migrated our knowledge base to ZD, and we would like to list all links within articles so we can make sure no links to the previous platform remain active/visible. We do not need information on links within support tickets. 

Exibir comentário · Publicado 30 de set. de 2024 · Nitzan Halperin

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