Bruce Willis

Hi Dane,

thank you for your support.

I would need to create a pie chart of all of the tickets created by specific users showing the allocation between all the available forms on the account.

Those users should be defined by the fact that they created at least one ticket by sending an email to a specific email address let's call it EMAIL1. Please note that the pie chart should show all of the tickets created by those users, not restricted to only the tickets created via that specific email address (sent via EMAIL2, forms, answer bot etc).

Thank you very much!

Aaron

Any workaround for that?

Hi,

I'm trying to create a statistic regarding the behaviour of users in a specific workflow, but I can't seem to combine the logic correctly.

I need to filter the users that created tickets sending an email to a specific address, and to create a chart showing the allocation of ALL OF THEIR OTHER TICKETS between all the forms when they were submitting tickets (ie: understand which form is generating more complaint emails).

Thanks!

Hi!

I'm having some issues finding a solution for a dashboard:

I have created a dashboard including two different reports:

A-tickets created belonging to a selected number of brands

B-tickets received by a single email.

I would like to present the A/B ratio and I expected to be able to perform this calculation in the dashboard.

Is there a way to do this?

Thank you!