Renat Melman

to Victor's message

+1

comdesk too

So sad, this is an elementar and essential feature.

We have to call the customers many times, but with time gaps between the calls, which are logical. We have to leave internal notes, to specify the time frame we have tried to call the customer, to let the other colleagues know, when she/he can try to call again and how much attempts it were beforehand. It costs to much time and productivity for our company. This feature is very important for our work.

Correct, it is an essential feature. We have to see directly, when we open the ticket, that it has side conversation(s). At minimum, like we can see this for side conversation (child tickets) at self, on the bottom of the conversation.