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Gerrit

Entrou em 24 de out. de 2023

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Última atividade em 17 de dez. de 2024

Digi Sapiens - Digital Learning GmbH in Frankfurt.

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Gerrit criou uma publicação,

Publicação Q&A - Tickets and email

Hello,

 

We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in the help texts.

 

My guess: ONLY the personal agent signature is attached in the side conversation. Is that correct?

 

Best regards,

Gerrit

Publicado 17 de dez. de 2024 · Gerrit

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Gerrit comentou,

ComentárioUsing themes and customizing your Help Center

Hey Tipene Hughes

Thanks for the info. I had almost thought so. A suggestion would be to include this info in your help center articles. 

I think I will solve it by simply copying the CSS content into the style.css.

Thanks again for the great support. 

Exibir comentário · Publicado 30 de out. de 2023 · Gerrit

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Gerrit comentou,

ComentárioUsing themes and customizing your Help Center

Hey Tipene Hughes
thanks for your reply.

I tried this (with and without ' ' ). 

 

did not work. A freshly uploaded image did not work either.

I can see this:

BUT! 

I added a class to my regular style.css file of the template

.prev-img{
background-image: url($assets-prev-png);
}

in the article I added just a

and this is the result and its shown in the article :

Does this mean, I cannot use it in a CSS File which I added in the asset folder?

Exibir comentário · Publicado 25 de out. de 2023 · Gerrit

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Gerrit comentou,

ComentárioUsing themes and customizing your Help Center

David Bjorgen Thank you very much. Unfortunately this does not work either :(

I see 403 errors in the console.

Maybe I should contact tech-support. 

Exibir comentário · Publicado 24 de out. de 2023 · Gerrit

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Gerrit comentou,

ComentárioUsing themes and customizing your Help Center

David Bjorgen
Thank you :)

Yes. I tried. Same result.

I also tried transform it into single elements like

background-image: url("$assets-prev-png")

Exibir comentário · Publicado 24 de out. de 2023 · Gerrit

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Gerrit comentou,

ComentárioUsing themes and customizing your Help Center

Hello all. 
I am trying to include PNG files in a CSS, which is also in the Assets folder.  See screenshot.

But they are not loaded. In the browser dev tools it looks like this: 

What am I missing? 

Exibir comentário · Publicado 24 de out. de 2023 · Gerrit

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