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Alec Grotenstein

Entrou em 29 de ago. de 2023

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Última atividade em 29 de ago. de 2023

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Alec Grotenstein comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

It's HORRIBLE. Like who actually approved these updates? Zendesk capabilities took a step back with their new updates...

The search features is much worse. It's less accurate, doesn't yield proper--or sometimes even any results. There's less info available on a user at the ticket-level, you have to click into the user's profile.

My team is not a fan with any of these "enhancements"...

Exibir comentário · Publicado 29 de ago. de 2023 · Alec Grotenstein

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Alec Grotenstein criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Am I the only one that thinks Zendesk capabilities took a step back with their new updates? The search features is much worse. It's less accurate, doesn't yield proper--or sometimes even any results. There's less info available on a user at the ticket-level, you have to click into the user's profile. I'm not a fan with any of these "enhancements"...

Editado 29 de ago. de 2023 · Alec Grotenstein

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