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Agnieszka Pyzik

Entrou em 13 de out. de 2023

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Última atividade em 18 de fev. de 2025

Zendesk Product Manager

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Atividade mais recente por Agnieszka Pyzik

Agnieszka Pyzik comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi Carlos Arranaga ,

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

 

Thank you again for your feedback and for being a valuable customer with Zendesk.

Exibir comentário · Editado 18 de fev. de 2025 · Agnieszka Pyzik

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Agnieszka Pyzik comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi everyone,

 

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

 

Thank you again for your feedback and for being a valuable customer with Zendesk.

Exibir comentário · Publicado 18 de fev. de 2025 · Agnieszka Pyzik

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Agnieszka Pyzik comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
Hello everyone, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

Exibir comentário · Publicado 10 de fev. de 2025 · Agnieszka Pyzik

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Agnieszka Pyzik comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
Hi Kaila,
 
The bug has been fixed, and I sincerely apologize for any inconvenience it may have caused you.

Exibir comentário · Publicado 27 de jan. de 2025 · Agnieszka Pyzik

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Agnieszka Pyzik comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
Hey Sydney,
 
The bug has been fixed, and I sincerely apologize for any inconvenience it may have caused you.

Exibir comentário · Publicado 27 de jan. de 2025 · Agnieszka Pyzik

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Agnieszka Pyzik comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
Hey Kaila, 
 
Thank you for your patience. After conducting an initial investigation, we have confirmed that this issue is indeed a bug. Our team is actively working on a fix, and we will provide you with more details as soon as possible.

Exibir comentário · Publicado 16 de jan. de 2025 · Agnieszka Pyzik

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Agnieszka Pyzik comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hey Sydney,

 

Thank you for your patience. After conducting an initial investigation, we have confirmed that this issue is indeed a bug. Our team is actively working on a fix, and we will provide you with more details as soon as possible.

 

 

Exibir comentário · Publicado 16 de jan. de 2025 · Agnieszka Pyzik

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Agnieszka Pyzik comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
Hey Kaila, thank you for taking the time to provide us with this feedback! 
 
 I have added this to our backlog, and we will work on resolving the issue. I will keep you updated here on when it will be implemented.

Exibir comentário · Publicado 15 de jan. de 2025 · Agnieszka Pyzik

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Agnieszka Pyzik comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
Hey Sydney, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

Exibir comentário · Publicado 15 de jan. de 2025 · Agnieszka Pyzik

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Agnieszka Pyzik comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
Dear Stephanie,
 
Thank you for your inquiry! If you are referring to the views categories, they were released in 2024. However, if you mean the category title that appears above the view title, that feature is currently in our backlog, and I hope to release it relatively soon. Please keep in mind that, as stated in our Community Guidelines, we cannot commit to prioritizing any specific piece of feedback we receive from the community.
 
Thank you for your understanding!
 
Best regards,
Agnieszka Pyzik

Exibir comentário · Publicado 10 de jan. de 2025 · Agnieszka Pyzik

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