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Erik Hvidtfeldt

Entrou em 05 de fev. de 2024

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Última atividade em 05 de fev. de 2024

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Publicação Q&A - Tickets and email

I am new to Zendesk and have a question

In our Zendesk support, I would like to be able to organize organizations in a Parent organization with several sub organizations.

 It must not be possible for the individual organizations to see each other's cases,

so what I am looking for is an overview, when a sub organization creates a case, it is automatically assigned to the Parent organization in my overview and I can make reports from the Parent organization that shows me all the cases from the parent whit all sub organizations

is this possible and can someone please guide me to the right article that will help me to accomplish this

sincerely Erik

Publicado 05 de fev. de 2024 · Erik Hvidtfeldt

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