Chris Rogers

Upvote for all!

This is a huge pain point that is made worse by the fact that you also cannot change the columns shown in the list of attached incidents under a problem ticket. 

So you can't view important information on incident tickets via the problem ticket, and you can't work around it by building a more detailed view for incidents because you can't organize the view by the linked problem ticket...

Upvote!

This feature would be a significant improvement. Our QA and Support teams use Zendesk for tracking bugs reported by customers in production.

When we confirm a bug, we create a Problem ticket and attach each reported incident. We would like to be able to customize the information that is shown in the incident ticket list. Namely, the organization of the requestor to allow us to quickly identify which customers are affected.