Ruben Cortez

Hi everyone,

Why am I seeing the same trigger listed 3 times in a ticket's events which happens on all tickets via email? The trigger sets the Group = L1 IT,  and Team Responsible = IT Services. We have no triggers setting Tags, only the ZD auto tag feature on tickets.  I have similar triggers with other support email address that also show 3 times in ticket events.

• Group L1 ITTrigger Requests received from itservices@nnnnnnnn.com routed to IT L1
• Tags it_servicesTrigger Requests received from itservices@nnnnnnnn.com routed to IT L1
• Team Responsible IT ServicesTrigger Requests received from itservices@nnnnnnnn.com routed to IT L1

Thanks

Hi everyone,

I'm certain there is an easy solution, but I'm simply trying to auto fill the subject on the help center for a specific form selected.

Inspecting the field shows an id of:  #3--input.StyledTextInput-sc-k12n8x-0.egmjoO

An older version of the HC the subject id shows #request_subject.

This is probably why the form's subject is blank when I have this at the bottom of the script.js file. The date part is to confirm the code continues on the proper form.

  var now = new Date();
 
 var ticketForm = location.search.split('ticket_form_id=')[1];
 if(ticketForm == 28485134800795) {
   console.log('Datetime.'+now);
   $('label[for=request_subject]').html("Custom Label");
        $('#3--input').val('Custom subject'); // Autofill subject
    }
 

All feedback is greatly appreciated.

Hi everyone,

I'm struggling with the V4.0.2 template on a new brand we set up, to custom the request form. 

My script.js file doesn't have the function $(document).ready(function() 

I've tried several approaches and my changes aren't reflected, even adding the function near the bottom of the script .

What am I do wrong or missing?

Great community by the way. We customized a v2 template a while ago using solutions the community shared which works great.

Thanks

….

    // If there are any error notifications below an input field, focus that field
   const notificationElm = document.querySelector(".notification-error");
   if (
     notificationElm &&
     notificationElm.previousElementSibling &&
     typeof notificationElm.previousElementSibling.focus === "function"
   ) {
     notificationElm.previousElementSibling.focus();
   }
   
   $(document).ready(function(){
     $('label[for=request_subject]').html("Custom Subject");
      $('label[for=request_description]').html("Custom Description");
   }
                     
 });

})();