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Marvin Voormann

Entrou em 23 de out. de 2023

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Última atividade em 17 de abr. de 2024

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Marvin Voormann comentou,

Comentário na comunidade Q&A - Tickets and email

Ivan Miquiabas  are there any updates now supporting this? The outcome of my conversation with Gab unfortunately was that Zendesk currently does not offer a function that would allow me to mark certain emails or emails from certain senders always as internal.

Exibir comentário · Publicado 17 de abr. de 2024 · Marvin Voormann

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Marvin Voormann comentou,

Comentário na comunidade Q&A - Tickets and email

"This is the functionality that is recommended by Zendesk when communicating with a third-party system, without having the risk of end-users getting access or viewing these notifications/emails. " marking communication as internal would be a very easy solution to mitigate this risk. - Or does Zendesk offer any other handy solution to handle communication with different parties in one ticket?

Exibir comentário · Publicado 30 de jan. de 2024 · Marvin Voormann

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Marvin Voormann comentou,

Comentário na comunidade Q&A - Tickets and email

Gab and I discussed this topic in more detail in a support ticket and the surprising outcome was that there is no solution for this simple use case.

I agree that a web hook would be a secure and robust solution, but not all third parties that send e-mails to us would want us to connect via web hook to them or do support it.

Exibir comentário · Publicado 30 de jan. de 2024 · Marvin Voormann

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Marvin Voormann comentou,

Comentário na comunidade Q&A - Tickets and email

Hi Gab,

Unfortunately the linked article isn't helpful. I'm not looking to create an extra internal note, but to flag the first email of the ticket (created by the email from notifcation@3rdparty) as internal.


Best Marvin

Exibir comentário · Publicado 25 de out. de 2023 · Marvin Voormann

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Marvin Voormann criou uma publicação,

Publicação Q&A - Tickets and email

Dear Zendesk community,

I'm receiving emails from a 3rd party from notifcaion@3rdparty is there a way to automatically mark those emails as internal notes?

I would like to be able to send a public reply from tickets created this way without having the recipients may see this automatic notification.

Best

Marvin

Publicado 23 de out. de 2023 · Marvin Voormann

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