Jessie Schutz

1. Guide
2. ...
3. Help Center customization
4. How do I rename and translate default links in the Help Center?

Glad you got it working, Tetyana!

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• Jessie Schutz
• Criado 18 de janeiro de 2019 18:03
• 0 voto

1. Comunidade
2. Guide Q&A
3. How do I configure Zendesk so end users can see their own tickets?

Hi Team em.pren.do! When your users are logged into your Help Center, they can click on their profile picture and select My Activities. That will automatically take them to a list of their tickets...

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• Jessie Schutz
• Criado 18 de janeiro de 2019 17:32
• 0 voto

1. Comunidade
2. Support Q&A
3. How can I use Javascript in my Help Center articles?

Hi Niclas! That post has been archived! It's referring to the functionality in the older version of our knowledge base product which was deprecated several years ago. I would recommend following t...

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• Jessie Schutz
• Criado 18 de janeiro de 2019 17:13
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1. Support
2. ...
3. Email
4. How can I format placeholders with Liquid markup?

Thanks for sharing your solution, Hamilton!

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• Jessie Schutz
• Criado 18 de janeiro de 2019 17:09
• 1 voto

1. Comunidade
2. Support Q&A
3. Automatically Populate Subject and Description Based on Drop-Down

Thanks for sharing your solution, David!

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• Jessie Schutz
• Criado 18 de janeiro de 2019 16:43
• 0 voto

1. Support
2. ...
3. Tickets
4. Why do tags disappear when an agent updates the ticket?

Hi Tiffany! The mostly likely culprit is that there's a trigger running that re-adds the tag once the ticket is updated. Is the particular tag in question added via trigger?

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• Jessie Schutz
• Criado 16 de janeiro de 2019 15:39
• 0 voto

1. Comunidade
2. Insights Q&A
3. Attribute for active agent as assigned

Hi Alexandre! I pinged our Community Moderators about this. Hopefully they'll have some advice for you!

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• Jessie Schutz
• Criado 16 de janeiro de 2019 15:29
• 0 voto

1. Support
2. ...
3. Agent guide for Support
4. Formatting text with Markdown (standard agent interface)

Hi Adrian! Where are you pasting this text in Zendesk? In most cases you can right click or control+click on the text box and select Paste and Match Style to paste the text without any additional ...

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• Jessie Schutz
• Criado 16 de janeiro de 2019 15:15
• 0 voto

1. Comunidade
2. Support Q&A
3. 'Failurenotice' response when sending message to eBay customers

Hey Dean! Are the auto-replies being sent from a different support address? If some of the notifications are going through but others aren't, I don't see the SPF/DNS/CNAME being the issue, because...

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• Jessie Schutz
• Criado 15 de janeiro de 2019 17:20
• 0 voto

1. Comunidade
2. Support Q&A
3. Create a view with with only tag as condition

Hi Vilko! Can you give some additional information on why you need all those tickets in the same View? There might be a better solution available.

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• Jessie Schutz
• Criado 15 de janeiro de 2019 17:12
• 0 voto