Jessie Schutz
Community Support Manager at Zendesk. I'm here to help you find the answers you need!
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Atividade recente por Jessie Schutz-
Glad you got it working, Tetyana!
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Hi Team em.pren.do! When your users are logged into your Help Center, they can click on their profile picture and select My Activities. That will automatically take them to a list of their tickets...
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Hi Niclas! That post has been archived! It's referring to the functionality in the older version of our knowledge base product which was deprecated several years ago. I would recommend following t...
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Thanks for sharing your solution, Hamilton!
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Thanks for sharing your solution, David!
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Hi Tiffany! The mostly likely culprit is that there's a trigger running that re-adds the tag once the ticket is updated. Is the particular tag in question added via trigger?
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Hi Adrian! Where are you pasting this text in Zendesk? In most cases you can right click or control+click on the text box and select Paste and Match Style to paste the text without any additional ...
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Hey Dean! Are the auto-replies being sent from a different support address? If some of the notifications are going through but others aren't, I don't see the SPF/DNS/CNAME being the issue, because...
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Hi Vilko! Can you give some additional information on why you need all those tickets in the same View? There might be a better solution available.
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Hi Amy, That's correct. Help Center isn't built to incorporate external knowledge bases into the article suggestion features. Like I mentioned before, if you were to use your own ticket form on yo...