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Antonya Johnston

Entrou em 07 de nov. de 2023

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Última atividade em 29 de dez. de 2023

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Antonya Johnston comentou,

ComentárioCustom data

Are there plans to allow Custom Objects to be available as datasets in Explore? Or extending the relationships so we can pull data from the object via the linked ticket.

Ex. Event custom object has date fields. These date fields do not show on the linked ticket, so they are not available in the Support data sets.

Exibir comentário · Editado 27 de dez. de 2023 · Antonya Johnston

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Antonya Johnston comentou,

ComentárioManaging Talk

Is there a way to route calls on one line to different groups based on the Organization. For example, if the Organization's group is set to Group 1, will calls route to Group 1 first?

Exibir comentário · Editado 15 de dez. de 2023 · Antonya Johnston

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Antonya Johnston comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Yes please! Need this feature!

Exibir comentário · Publicado 13 de dez. de 2023 · Antonya Johnston

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Antonya Johnston criou uma publicação,

Publicação Developer - Zendesk APIs

I assume the event webhook for User Created could be used for this, but I'm not sure how to go about it. What is the User Created webhook supposed to be used for? Can I use it to automatically set a checkbox (or add a tag) on said user, or is there a better way to do that?

(I'm a beginner with APIs, but I've already successfully been able to update ticket subject lines through triggered webhooks.)

Here's where I'm at:

(where "text-consent-needed" is a checkbox on the profile)

I have a User Created event webhook for account created at this end point: https://subdomain.zendesk.com/api/v2/users/{{user_id}}.json

Subdomain removed by the Zendesk Community Team to avoid private data being shared. 

I think my problem is that I'm using the user event, but I can't figure out how to trigger a webhook without it.

Editado 02 de dez. de 2023 · Antonya Johnston

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Antonya Johnston criou uma publicação,

Publicação Q&A - Tickets and email

I have a custom object called "Site Visit". It has a checkbox field called "Closed".

I created a lookup field for tickets called "Site Visit" that looks up the custom object.

If I have the condition "Closed is unchecked", the results are empty.

 

But with no conditions, I see them without issue.

 

You can see that I have the field checked on one object, and unchecked on the other. So Visit 2 should show. But it doesn't, even if I search for it.

What gives?

Editado 07 de nov. de 2023 · Antonya Johnston

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