Kaitlyn Mace

My chat widget doesn't have the link where you can "View Past Chats". How do I enable this? 

We also have a problem where the chat history disappears after their chat window idles. I verified we have completed the authentication correctly. The screenshot shows what our end users see when they open a new chat. This specific screenshot is from a customer that submitted 4 different chat conversations today.

This article is outdated. You have the change the team member's default group from their profile in Support, not Admin Center.

Click path: Admin Center > Team > Team members > Click team member's name > Click Manage in Support (top right corner) > New window opens in Support where you can edit the default group