Manuel Ninapaitan

Brett Bowser Good morning Brett and everybody, I have a suggestion, what about adding an additional column under “formatting options” when setting up a view? in this case the new column is Attachment, and the data displayed could be something like yes or no. This way at least we can identify what tickets have attachments and what tickets don't. I created this mockup based on one of current views. It is matter of creating one new column we can add when customizing a View. 

Hi Cathy, maybe you meant Q2?, Q1 already ended on March 31.

How can I enroll in the EAP you mentioned? I would like to be part of it.

Thanks.

+1 Same here, if we can have this feature, it will help a lot. I am for it, this is a must have. 

Hi Ami,

Thanks for letting me know, I am following the article you mentioned above, looking forward to getting updates about this topic in the near future. This is something we can greatly benefit from.

We have few brands under the same default subdomain which means. I created some extra custom made statuses for a particular brand we are working on but I noticed these new statuses are visible to agents who use two other brands. The status list when clicking on the “submit” button shows all of them together and caused confusion among some of our agents. 

Is it possible for Zendesk to keep some statuses separated from each other when selecting a particular brand on the support side?, meaning if I select brand A and form A, it only shows a list of standard statuses but if I select Brand B and form B, it only shows standard statuses plus custom-made statuses I created for brand B. 

Thanks.

Hi Ifra,

I followed the steps you described in your post (this is for renaming “Submit your request” for something else but it didn't work for me, the title is gone. 

1). Add jQuery Library to your document_head.hbs file.