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Kathrin Lemberg

Entrou em 24 de jan. de 2024

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Última atividade em 21 de jan. de 2025

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Atividade mais recente por Kathrin Lemberg

Kathrin Lemberg comentou,

ComentárioTeam members and groups

Hey, past year the initiative was published to add a posiibility to other than admin roles to create team members. Any updates on that meanwhile? 

Exibir comentário · Publicado 21 de jan. de 2025 · Kathrin Lemberg

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Kathrin Lemberg comentou,

ComentárioGeneral questions and issues about tickets
  • Tickets with a status of open, pending, and on-hold are reassigned to the group with a status of solved - this described logic does not make any sense to me - could you please revise and update? 

Exibir comentário · Publicado 15 de out. de 2024 · Kathrin Lemberg

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Kathrin Lemberg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Another vote here - we need to be able to restrict ticket sharing to specific groups and roles. 

Exibir comentário · Publicado 19 de mar. de 2024 · Kathrin Lemberg

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Kathrin Lemberg comentou,

ComentárioTicket customization

I would also like to use a custom field as condition in a trigger - we currently use a text field and i want to create a condition depenting on used words or strings.

Exibir comentário · Publicado 13 de fev. de 2024 · Kathrin Lemberg

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Kathrin Lemberg comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hey all, that would be very much needed for us as well - I would like to create a trigger based on  a custom field "seller" = text field triggers that assign the ticket to creating groups based on different seller names (one trigger for each seller would be set up) but i can only chose seller is/is not present 

Exibir comentário · Publicado 13 de fev. de 2024 · Kathrin Lemberg

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Kathrin Lemberg comentou,

ComentárioCustomer management and profiles

Is it possible to get a list of all users I filtered by my search criteria, e.g. external ID:none and see also all assigned ticket incl. status of those users? 

Exibir comentário · Publicado 06 de fev. de 2024 · Kathrin Lemberg

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Kathrin Lemberg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Upvoting this as well as we would need a trigger based on the ccéd recipient. 

Exibir comentário · Publicado 24 de jan. de 2024 · Kathrin Lemberg

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Kathrin Lemberg comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Upvoting this as well as we receive emails of internally forwarded postboxes and would need a trigger based on the ccéd recipient. 

Exibir comentário · Publicado 24 de jan. de 2024 · Kathrin Lemberg

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