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Anastasiya Kastsiushkina's Avatar

Anastasiya Kastsiushkina

Entrou em 17 de nov. de 2023

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Última atividade em 21 de fev. de 2025

Zendesk Product Manager

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Atividade mais recente por Anastasiya Kastsiushkina

Anastasiya Kastsiushkina comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hey! 

Thank you so much for taking the time to provide us with your feedback here. 

This request is already in our backlog,  we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

Thank you again for your feedback and for being a valuable customer with Zendesk.

Best,
Anastasiya

Exibir comentário · Publicado 21 de fev. de 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hey Matthew!

Thank you for sharing your feedback.
I believe this issue can be addressed using the Show/Hide API. You can hide the widget on page load and then wait for user authentication. Once the end user has successfully logged in, you can render the widget using the same API to show it. This way, only authenticated users will have access to messaging.

Let me know if you need further assistance or clarification!

Best,
Anastasiya

Exibir comentário · Editado 20 de fev. de 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina comentou,

Comentário na comunidade Feedback - Ticketing system (Support)
Hey everyone, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.
 
Best,
Anastasiya

Exibir comentário · Publicado 31 de jan. de 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina criou um artigo,

ArtigoNovidades
Data do anúncio Data da implementação
16 de janeiro de 2025 15 de janeiro de 2025

Temos o prazer de anunciar que, a partir de 15 de janeiro de 2025, a integração da central de ajuda estará disponível para todos os clientes que usam o SDK do Zendesk para Unity.

Este anúncio aborda perguntas importantes sobre esse novo recurso:

O que está mudando?

Antes, os usuários só podiam acessar a central de ajuda por meio de um navegador da web. Agora, com a nova integração, os usuários podem acessar facilmente a central de ajuda diretamente de seu aplicativo baseado em Unity, aprimorando sua experiência geral.

Por que a Zendesk está fazendo essa alteração?

Essa integração preenche uma lacuna significativa entre os SDKs Clássico e de Mensagens, facilitando a migração para a geração mais recente do SDK. Muitas empresas dependem da central de ajuda para capacitar os usuários finais para o autoatendimento, permitindo que eles resolvam problemas de maneira rápida e eficiente sem precisar da ajuda de um agente.

O que devo fazer?

Para integrar sua central de ajuda, siga as diretrizes em Adição da central de ajuda ao seu aplicativo.

Em caso de dúvidas ou comentários a respeito deste anúncio, visite nosso fórum da comunidade, onde coletamos e gerenciamos o feedback dos clientes sobre os produtos. Se você tiver mais perguntas, entre em contato com o Suporte ao cliente Zendesk.

Editado 21 de jan. de 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hello everyone,

Thank you for your continued interest and engagement regarding our feature request. Text color customization, along with other customization features, is on our roadmap for later this year. Please keep in mind that our commitment and prioritization may change as we progress through product development.

Once we move into development and have a clearer timeline, we will revisit this thread to keep you updated. We truly appreciate your feedback and support as valuable Zendesk customers. If you have any questions or further suggestions, please feel free to share!

Best regards,

Anastasiya

Exibir comentário · Editado 14 de jan. de 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hi everyone,

Thank you for your continued interest and engagement with this feature request. We are continuing to prioritize work on this feature however our timeline has moved out to later this year. We do not have an exact timeline to give our customers as of now. We remain committed to our investigation and ultimate development of this feature. Please note that commitment and prioritization is always subject to change with our product development.

When we have moved into development and have a stronger sense of when this might be built, we will make sure to engage this thread again. Thank you for being valuable Zendesk customers and sharing your feedback with us!

Best,

Anastasiya

Exibir comentário · Editado 14 de jan. de 2025 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hello everyone,

Thank you so much for taking the time to provide us with your feedback here. This feature request has been accepted and is on our roadmap in H1 2025.  Per our Community Guidelines, we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. 

We are going to leave this post open for comment to allow others to provide their feedback and use cases. 

Thank you again for your feedback!

Best regards,

Anastasiya

Exibir comentário · Publicado 13 de dez. de 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hey Paulo,

Thank you for your feedback here. This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. 

We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

Exibir comentário · Publicado 05 de nov. de 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hey everyone, 

Thank you so much for taking the time to provide us with your feedback here!
Unfortunately, there is still no direct way to delete the Web Widget for a brand from the Admin Settings, so we still recommend following the steps from the previous response.  

I have added the possibility to delete the Web Widget to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

Best,
Anastasiya

Exibir comentário · Editado 09 de out. de 2024 · Anastasiya Kastsiushkina

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Anastasiya Kastsiushkina comentou,

Comentário na comunidade Developer - Zendesk SDKs

Hey Bogdan Bobkov and Appsyoulove Support,

I've just created a support ticket on your behalf and forwarded it to the appropriate team. 

Thanks for reporting the problem!

Best,
Anastasiya

Exibir comentário · Publicado 02 de out. de 2024 · Anastasiya Kastsiushkina

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