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Maxime Wozny

Entrou em 07 de nov. de 2023

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Última atividade em 17 de dez. de 2024

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Maxime Wozny comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Today we are forced to print pages to PDF using the preview mode.

Sadly you added a watermark (div id live-preview-container) that hides a part of the article that we are printing to PDF.

Releasing this feature would be super helpful for those who need to review the articles and cannot have access to Guide.

Exibir comentário · Publicado 17 de dez. de 2024 · Maxime Wozny

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Maxime Wozny comentou,

ComentárioUsing legacy AI agent functionality

Once you are authenticated (with JWT) within the messaging widget, are you considered authenticated on the Zendesk Guide Help Center too ?

My use case : Our bot answers to authenticated clients, displaying them restricted articles (only visible to users that are authenticated in Zendesk Guide). If the user does not find anything useful, we ask details to create a ticket. Currently we manage to have the ticket, but not display the restricted article (it redirects to the authentication page of Guide).

Exibir comentário · Publicado 25 de jul. de 2024 · Maxime Wozny

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Maxime Wozny comentou,

ComentárioUsing legacy AI agent functionality

Is the conversation bot able to know on which page (URL) of the product you are and exploit that info to display articles ? (Like “contextual help” used to do for web widget classic)

Exibir comentário · Publicado 20 de jun. de 2024 · Maxime Wozny

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