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Edward Mitchell

Entrou em 26 de abr. de 2024

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Última atividade em 23 de jan. de 2025

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Edward Mitchell comentou,

ComentárioAdditional ticket channels

I have the same question as Allison Cloyd above. 

 

 Is there any way to track pinned articles, via explore report, API or any other method?  We are implementing a workflow for knowledge creation that requires measuring the percentage of tickets with an article pinned to it, and I cannot find a way to reliably measure that outside of clicking into every ticket manually which is unsustainable.

Exibir comentário · Publicado 23 de jan. de 2025 · Edward Mitchell

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Edward Mitchell comentou,

ComentárioAccounts and billing

Custom objects not being replicated means that creating a partial sandbox is non-functional for my team. Every ticket has a custom object as a required field, so we can not copy data without the objects in place.  Is there any workaround for that? 

Exibir comentário · Publicado 12 de ago. de 2024 · Edward Mitchell

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Edward Mitchell comentou,

Comentário na comunidade Developer - Zendesk Apps Framework (ZAF)

Hi Shreyash, 

Can you please share what you had to do to make this work?

Exibir comentário · Publicado 05 de ago. de 2024 · Edward Mitchell

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Edward Mitchell comentou,

Comentário na comunidade Developer - Zendesk APIs

I ran into the same issue so I ended up creating a bit of python code to deal with it.  This loops through every id from 0-199 and submits an api call to delete it. Even if it fails, it goes on to the next one.  This worked for me, hope it helps someone else.

 

import requests
api_name = 'emailname@emaildomain.com/token'
api_key = 'yourtoken'
zendesk_baseurl = 'https://yourinstancename.zendesk.com'
#create credentials for api
credentials = api_name, api_key
session = requests.Session()
session.auth = credentials
for external_id in range(200):
   #delete custom object_record from Zendesk
    url = f'{zendesk_baseurl}/api/v2/custom_objects/system/records?external_id={external_id}'
    response = session.delete(url)

Exibir comentário · Publicado 26 de abr. de 2024 · Edward Mitchell

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