Steffen Langer

Never mind my previous comment. The favicon is wrong again:

Thanks for posting your solution, Marco! That fixed our problem:

For others who may be interested in this feature request, please show your support by upvoting the post or adding your specific use case in the comments.

As Shawna asked, I'd like to add our use case. This generic Zendesk icon is displayed instead of the favicon we configured in Zendesk. We noticed this in November 2023.

Customers have asked us about this because this icon makes it hard for them to identify our original help center pages. Also, they mentioned that this generic icon seems unprofessional to them. In order to keep up our brand reputation we would love to see a quick fix if that's possible.