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Baibhav Pandey
Entrou em 08 de dez. de 2023
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Última atividade em 24 de jan. de 2024
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Atividade mais recente por Baibhav Pandey
Baibhav Pandey comentou,
Hey Kevin,
This issue is due to the limited permission/role of the user.
You can refer to the article below.
Exibir comentário · Publicado 03 de jan. de 2024 · Baibhav Pandey
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Baibhav Pandey comentou,
Hey Deke Marquardt
We use automation for pending tickets of 3 days and 6 days with trigger emails sent to the customer saying that we are waiting to hear back from them and if they don't respond the ticket will be closed within 9 days.
After the ticket is closed, the customer gets a trigger email saying that the ticket is now closed but if you respond to it will re-open.
Additionally, we send a CSAT survey after the ticket has been closed which is working well for us as we have a minimum standard of 85% CSAT across the team and we are currently achieving it.
Hope this helps you. Thanks!
Exibir comentário · Publicado 08 de dez. de 2023 · Baibhav Pandey
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Baibhav Pandey comentou,
Hey, Jabra Evolve2 is a great headset which we use at the office. It helps you when you are away from your desk as well because it will ring on the headset and you can pick up the call with a press of a button on the headset.
Hope this helps. Thanks!
Exibir comentário · Publicado 08 de dez. de 2023 · Baibhav Pandey
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