Craig Smith

Need this as well. Surely there is a way to overcome the security concerns.

Is there any way to automate these bulk imports via CSV? i.e. ingest from an FTP location. I'd like to do the imports daily or weekly to update users and orgs. I know the API is the ideal way to do this but I don't have the resources for this right now.

Can we get a comment from Zendesk on this. I want to create a view for article creation requests and filtering on the subject is the most logical way I can think of to do it.

I have a really simple use case and am struggling to implement it.

Step 1: Bot asks how it can help

Step 2: Customer asks a question

Step 3: Bot looks for relevant articles in the Guide and present them and concurrently presents a "Speak to a Person" button

That's it. I can't figure out it OR find any articles on how to link Zendesk Messenger to the Guide like this.