Darren Hua
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Atividade mais recente por Darren Hua-
Darren Hua criou uma publicação,
Improving the Twitter Flow on Zendesk with multiple people
First, thank you to Matt who replied to my previous Twitter post (of which I am no longer able to post there, thus the new posts here). The workflow has in fact improved a lot since my last post. S...
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Darren Hua comentou,
Hi Brett! Realized there were two lines and not one line of article-vote-controls. But when I changed both lines to article-votes-controls, it works now. Appreciate the help!!
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Darren Hua comentou,
I am not able to get this to work. Do I paste the corresponding CSS on csstyle on the top?
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Darren Hua criou uma publicação,
Autofill drop down fields for end users
Basically why do we not have this feature available for end users to just type a letter and have those options pop up. Most other websites have this feature where they auto fill the options, depend...
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Darren Hua criou uma publicação,
Downvoted articles cause a pop up asking user if they need help
RespondidaI would love a more interactive help center that can help the user find the right information. If an article gets downvoted, it would be great if a pop up or some messages comes asking if we can im...
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Darren Hua comentou,
Thank you Nicole!!
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Darren Hua criou uma publicação,
Twitter workflow on Zendesk makes no logical sense outside of Zendesk.
RespondidaCurrent Zendesk workflow creates multiple threads on Twitter when multiple response are made back and forth. Real Twitter usually has one thread with x amount of comments below in a single thread....
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Darren Hua criou uma publicação,
Guide Was this article helpful search?
Obviously some articles are more helpful and some are not. It would be great to make a search by this to find what articles users find are not useful and what are so that the proper adjustments can...
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Darren Hua criou uma publicação,
Anchor-Help center- Adding a button
When creating anchors, it would be helpful to have a button to create anchors instead of going to the source code and then the drop down box. Button>drop down box>choose anchor is much more user fr...
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Darren Hua comentou,
I am not sure what the status of the Discord integration is...Is this still going on? I never got any support anymore. Everything just went dead silent from Zendesk´s side...so..I am guessing eithe...