Darren Hua
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Darren Hua comentou,
We disabled the workspace. It was too annoying to constantly scroll down to get the latest updates as well the chat disconnection popping up all the time even though there was no tab open for chat....
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Darren Hua comentou,
I been reading a lot about this agent workspace now and it sounds great. But has there been any progress on google translate chat? As well as shortcut/options? and finally and most importantly when...
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Darren Hua criou uma publicação,
Pulling up article views and votes
Hi, I would love if you all have in Zendesk Explore the possibility to pull up most viewed articles and article votes. If it can be sorted by language, that would even be better. We need to know ...
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Darren Hua comentou,
Hi Brett! Realized there were two lines and not one line of article-vote-controls. But when I changed both lines to article-votes-controls, it works now. Appreciate the help!!
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Darren Hua comentou,
I am not able to get this to work. Do I paste the corresponding CSS on csstyle on the top?
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Darren Hua criou uma publicação,
Autofill drop down fields for end users
Basically why do we not have this feature available for end users to just type a letter and have those options pop up. Most other websites have this feature where they auto fill the options, depend...
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Darren Hua criou uma publicação,
Downvoted articles cause a pop up asking user if they need help
RespondidaI would love a more interactive help center that can help the user find the right information. If an article gets downvoted, it would be great if a pop up or some messages comes asking if we can im...
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Darren Hua criou uma publicação,
Twitter workflow on Zendesk makes no logical sense outside of Zendesk
RespondidaCurrent Zendesk workflow creates multiple threads on Twitter when multiple response are made back and forth. Real Twitter usually has one thread with x amount of comments below in a single thread....
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Darren Hua comentou,
Thank you for the reply and clarification and also suggestion. :D
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Darren Hua comentou,
Yes, is this an external application or something that is set up through facebook or twitter?