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Geoff Ludwig

Entrou em 01 de fev. de 2024

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Última atividade em 07 de jan. de 2025

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Atividade mais recente por Geoff Ludwig

Geoff Ludwig comentou,

Comentário na comunidade Q&A - Tickets and email

Thanks Destiny  !!

Exibir comentário · Publicado 07 de jan. de 2025 · Geoff Ludwig

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Geoff Ludwig comentou,

Comentário na comunidade Q&A - Tickets and email

Thank you Heather and Audrey - problem has been resolved! 

Exibir comentário · Publicado 23 de out. de 2024 · Geoff Ludwig

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Geoff Ludwig criou uma publicação,

Publicação Q&A - Tickets and email

Howdy all! 

 

I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requester. 

 

But…. everytime I do this is what the End User sees when they receive the email. 

Any ideas how to get rid of the “Disclaimer… ” ? 

 

Thanks! 

 

Editado 21 de out. de 2024 · Geoff Ludwig

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Geoff Ludwig comentou,

Comentário na comunidade Q&A - Tickets and email

No one ? :(

Exibir comentário · Publicado 20 de set. de 2024 · Geoff Ludwig

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Geoff Ludwig criou uma publicação,

Publicação Q&A - Tickets and email

Hello all! 

 

Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journey is to start adding the asset tag (serial number of laptop/PC) to each ticket. 

 

With our previous ticketing system everything was tied to Active Directory so when a ticket was created, it would pull in the Name, userID, email and Asset tag assigned to that employee. 

 

Is this possible within Zendesk? The previous ticketing system we used was BMC Footprints which was very outdated - but still had this ability. 

 

Thanks 

 

Publicado 13 de set. de 2024 · Geoff Ludwig

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Geoff Ludwig comentou,

ComentárioUsing themes and customizing your Help Center

Hello there - is there a way to get the default images for the Community Banner and Home hero page? 

The ones I uploaded need to be updated and there is no operon to revert. 

Thanks 

Exibir comentário · Publicado 15 de abr. de 2024 · Geoff Ludwig

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Geoff Ludwig comentou,

ComentárioGlobal security and user access

Has anyone had the issues with linking SSO to 365? Our goal is to hook into the 365 accounts that get sync'd with 365 through our AD sync - but we are not able to get it to work. Every time it takes back to the log in and never logs in. 

Exibir comentário · Publicado 10 de abr. de 2024 · Geoff Ludwig

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Geoff Ludwig criou uma publicação,

Publicação Q&A - Help center and community

Hello! I am starting to work on the Help Center and wanted to see if anyone can help. 

 

I am wanting to create folders so my end users can navigate through each folder for KB articles. 

 

Example: OneDrive, Outlook, etc etc 

 

Thanks 

Publicado 05 de abr. de 2024 · Geoff Ludwig

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Geoff Ludwig criou uma publicação,

Publicação Q&A - Apps and integrations

Howdy!

I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk? 

The thought would be for any new hires, terminations, etc. 

Has anyone done this yet?

Thanks 

Publicado 22 de fev. de 2024 · Geoff Ludwig

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Geoff Ludwig comentou,

ComentárioViewing and using dashboards

That was my thought :(

Thanks! 

Exibir comentário · Publicado 13 de fev. de 2024 · Geoff Ludwig

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