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YC L

Entrou em 20 de ago. de 2024

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Publicação Discussion - Tips and best practices from the community
Is it possible to route calls from different brands' numbers (from different zendesk instances) to one single agent?

Hi all,

 

Suppose I have 3 separate Zendesk accounts serving 3 different brands, respectively. Each Zendesk has one phone number being public to end customers. While I have only one agent who can answer calls, is there a solution to route calls at the 3 different numbers and make sure *only* one call will go through to agent at one time? As one person can answer one call at the same time. 

 

Thanks.

 

 

Publicado 20 de ago. de 2024 · YC L

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