Pesquisas recentes


Sem pesquisas recentes

Asen Georgiev's Avatar

Asen Georgiev

Entrou em 15 de fev. de 2024

·

Última atividade em 15 de fev. de 2024

Seguindo

0

Seguidores

0

Atividade total

2

Votos

0

Assinatura

1

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Asen Georgiev

Asen Georgiev comentou,

ComentárioRouting

Barry Neary do you have an ETA on when can we expect the solution to the limitation related to the skills timeout, so that as soon as the skill expires, the routing engine will proactively check all agents to see if they can be assigned this ticket?

We just launched our CS operation using this feature, but it results in a lot of messaging tickets staying in the queue, waiting for one of the events (capacity change, status change) to happen to be assigned to an agent. It's a very negative customer experience and we decided to stop using it, until there is a fix for it.  

Exibir comentário · Editado 15 de fev. de 2024 · Asen Georgiev

0

Seguidores

1

Votos

0

Comentários