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Kelly Patkus

Entrou em 07 de out. de 2024

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Última atividade em 22 de out. de 2024

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Kelly Patkus comentou,

Comentário na comunidadeZendesk EAP - Article Multiplacement

Orsolya Forster Yes, it is working now. Thank you.

Exibir comentário · Publicado 22 de out. de 2024 · Kelly Patkus

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Kelly Patkus comentou,

Comentário na comunidadeZendesk EAP - Article Multiplacement

Katarzyna Karpinska The assumption rights should be already turned on.
Thank you.

Exibir comentário · Publicado 09 de out. de 2024 · Kelly Patkus

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Kelly Patkus criou uma publicação,

PublicaçãoZendesk EAP - Article Multiplacement

When creating a new article, by going into a Brand/Category and section and then going to Add > Article the placement doesn't automatically populate like it used to. This is now an issue, because many of the Brands/Categories are now not showing, or are unable to be selected in the placement.
Another issue I am having is that for an existing article when going in to add an additional placement, it replaces the initial location instead of adding a second placement. I have clicked the + button and it prompts me to manage placement, but the original placement doesn't remain selected.
Please advise. 
Thank you.

Publicado 08 de out. de 2024 · Kelly Patkus

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Kelly Patkus criou uma publicação,

PublicaçãoZendesk EAP - Article Multiplacement

I have read the other posts and it seems others have had similar issues. When searching for a section to place an article, they are not all showing, or they are not all available. In this particular situation, the category I am clicking into shows no sections within it - when it should have 18, and each of those should have multiple sections. Is there a setting that needs to be clicked to ensure these show up and are available?

Thank you.

 

Publicado 08 de out. de 2024 · Kelly Patkus

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