Spencer Anderson

I also agree that regex search for tags would be extremely beneficial. 

While not in scope of this feature request, having regex search would be an amazing addition to the overall search functionality of ZD. 

There are times when searching for a specific field or text within a field isn't always useful; using regex to search for those items would make finding what I'm looking for a lot easier! 

Thanks for taking the time to read our feedback!

I appreciate you taking the time to read this feedback and for your consideration in this feature request. Cloning a ticket would be extremely helpful as a lot of times our customers want to close out one ticket due to its length, and start a new thread. 

We try to push them to use Zendesk system, but customers are going to choose the medium that works best for them – which usually includes checking their updates via email. 

Having a clone feature would save valuable time as our company uses a lot of fields and tags and manually copying those over could take 10 minutes or more. If we have to do that multiple times a day, it really adds up!